Purchased an Ebike on Alibaba, taking questions.

04 Nov.,2024

 

Purchased an Ebike on Alibaba, taking questions.

LewSchiller said:

This first hand experience is so good to have and sobering for anybody thinking of doing this.
Not knowing where you live I have to ask..are you nowhere near a local eBike shop?
Why did you choose to go direct to China rather than order from a domestic vendor such as Rad..assuming you're in the U.S.?

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Good questions. I'm in the Midwest and there are eBike shops around. However, the local vendors generally had ebikes that were of low quality relative to their cost vs. what you could get online at places like Rad.

I almost bought a Rad but did some research and took more test rides and decided that I was interested in a mid-drive with a torque sensor that also had some decent power. I was not looking to go 40 mph but I wanted something that could be effective getting me up hills (I'm 6'3 and 225 lbs). The only option I found that fit my desired budget was a Bafang Ultra mid-drive.

That left a few domestic options such Biktrix (which I guess is Canadian but pretty much domestic). I had some communications with them. I definitely recommend them for anyone looking to go a relatively hassle free route. Very responsive. Ultimately, I read of a few people getting bikes directly from China for cheaper. China produces all the bikes that use bafang motors (other than maybe Luna) and places like Biktrix resell them.

There wasn't a ton of information out there about buying direct from China. A couple posts on this forum and others.

I got on Alibaba and did some research. I got a few quotes. The quotes were coming back about $ less than similar bikes sold domestically including shipping. I decided with that amount of savings the risk of buying direct was worth it (I figured even if the motor and battery conked out and I had to order new ones I'd still be ahead monetarily).

At this point, I would order direct again despite the problems I had. You just have to be prepared to wait a long time and know that there are likely going to be some bumps in the road. There are some Alibaba companies such as Frey that seem to cater more to US and European consumers than the company I ordered from. That may be a smoother process. The Frey AM looks great and has better specs than my bike but it looked like it would be around $- before shipping.

Good questions. I'm in the Midwest and there are eBike shops around. However, the local vendors generally had ebikes that were of low quality relative to their cost vs. what you could get online at places like Rad.I almost bought a Rad but did some research and took more test rides and decided that I was interested in a mid-drive with a torque sensor that also had some decent power. I was not looking to go 40 mph but I wanted something that could be effective getting me up hills (I'm 6'3 and 225 lbs). The only option I found that fit my desired budget was a Bafang Ultra mid-drive.That left a few domestic options such Biktrix (which I guess is Canadian but pretty much domestic). I had some communications with them. I definitely recommend them for anyone looking to go a relatively hassle free route. Very responsive. Ultimately, I read of a few people getting bikes directly from China for cheaper. China produces all the bikes that use bafang motors (other than maybe Luna) and places like Biktrix resell them.There wasn't a ton of information out there about buying direct from China. A couple posts on this forum and others.I got on Alibaba and did some research. I got a few quotes. The quotes were coming back about $ less than similar bikes sold domestically including shipping. I decided with that amount of savings the risk of buying direct was worth it (I figured even if the motor and battery conked out and I had to order new ones I'd still be ahead monetarily).At this point, I would order direct again despite the problems I had. You just have to be prepared to wait a long time and know that there are likely going to be some bumps in the road. There are some Alibaba companies such as Frey that seem to cater more to US and European consumers than the company I ordered from. That may be a smoother process. The Frey AM looks great and has better specs than my bike but it looked like it would be around $- before shipping.

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Reliability and Cooperation

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Easy Communication

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Provides Customer Service

Excellence is needed in every aspect of your business. An e-bike manufacturer with great customer service attracts more dealers from the market. Customer service includes dealing before and after orders, providing all the necessary details to the dealers about all the charges including information about machinery, manufacturing process, customization process, etc. The dealers who are new in the business, and don&#;t know much about the market, are mostly confused while choosing supplying companies. With the best customer service, an e-bike manufacturer can satisfy his dealer to collaborate with them.

HAIDONG has exceptional customer service that is active all the time. It means that you can always reach out to them and consult them. It is as simple as that. Just reach out and have the answers to your queries.

Quality and Speed in Production

Being an e-bike dealer, you are going to order your bikes in bulk, so the quality of the machinery and the speed of production is your ultimate need. A manufacturer with high-speed manufacturing with quality products is the best to choose. As we all know that the competition in the market is very tough. E-bikes are in high demand because of being environmentally friendly and a replacement for gym exercise. People love to buy them as their travel partners. So the supply of e-bikes should meet the customer&#;s demand. The e-bike manufacturer with the best team of efficient engineers, and laborers can compete in the market, and a competitive manufacturer will help you to grow as a dealer.

When it comes to production, HAIDONG utilizes advanced technologies and methodologies to deliver high-quality e-bikes that can satisfy and meet the needs. For instance, the motors installed in the e-bikes are not only efficient but also require minimal maintenance. Being small in size, they add little weight to all the structures.

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As e-bikes have wholesome mechanical and electronic features, there must be a need for after-sales services. From guiding to assemble e-bikes to providing spare parts, the best e-bike manufacturer will provide you all. Some dealers order e-bike in parts, rather than assembled, so they need to learn all about the assembling procedures and technical aspects. For this purpose, the efficient and responsible e-bike manufacturer will provide you guidance with the help of his mechanical engineers. To increase the level of your convenience, videos and leaflets are also provided with e-bikes.

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Warranty

When you are ordering e-bikes in bulk for your business, you have to ask your e-bike manufacturer for a warranty. If an e-bike manufacturer doesn&#;t offer a warranty, it would be difficult for you to grab customers at your end. The best e-bike manufacturer will provide you feasible warranty policy with considerable benefits including the replacement of problematic bikes, core components, and risky parts. You can offer all these services regarding warranty to your customers too that will take your business to another level.

Customization

Along with the technical aspects, you being a dealer can ask for custom designs, colors, and logos printed on your e-bikes. To grow your business in a professional way, you need to choose an e-bike manufacturer who offers you complete customization including logo designs, brand name printing, color schemes, or manufacturing design according to your specific requirements. This is an indispensable fact that publicity for business help in progression. With customization, you can give your business great exposure.

Price

It is important for an e-bike manufacturer to provide you all the necessary information about price and shipment detail. There should be a good balance in price and quality of the product. Before ordering, you need to know all about the prices of the e-bike in stock, other charges for customization, and the charges of shipment. If you need after-sales services or guidance from engineers who manufactured the e-bikes, ask about their charges too, when a manufacturer offers you reasonable prices.

While e-bikes are quite expensive, HAIDONG ensures that such an issue is not experienced. It offers optimal e-bikes at affordable prices. Meanwhile, for manufacturers, all information regarding prices and costs is provided to avoid problems.

Transportation Ease

You need to figure out all the details about packaging and shipping procedures. From China, mostly e-bikes are transported to the USA and other European countries; it takes a lot of time. So, it is essential to get all the information about, how the bikes are being packed, do the packing is sturdy, how do they load to transport, how much time will consume in the traveling procedure, etc. All this information will help you to decide, whether you are investing in e-bikes or not.

Delivery Time

To build a trustworthy relationship with your customers, you need to deal with one of the most efficient manufacturers. If your e-bike manufacturer is able to deliver e-bikes in the required time, it would boost your business up. In-time delivery of the needed products is a key to success in a competitive market. Find an e-bike manufacturer who provides you with the fastest delivery services.

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Final Verdict

Hopefully, here you have understood the process, which you need to choose the best e-bike manufacturer in China for your business. You need to deal with the e-bike manufacturer who provides you the best quality product with on-time delivery. Before investing, if it is possible, then you should plan a physical visit to the e-bike factory of the manufacturer so that no ambiguity is left at your end in any terms.

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